Privacy Policy for Voltup

Last Updated: 13 Dec 2023

Thank you for using Voltup. This Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information. By using the App, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide voluntarily, such as:

• Account Information: When you sign up for Voltup, we collect your name, phone number, and any other information you choose to provide.
• Payment Information: In order to facilitate transactions, we collect payment details such as credit card information. Please note that we use a third-party payment processor, and we do not store your complete payment information.

1.2 Usage Information

We automatically collect certain information about your device and how you interact with the App, including:

• Location: We may collect location to show the nearby station to get powerbanks from.
• Usage Data: We collect data about how you use the App, including the duration and frequency of your usage, the features you interact with, and any errors or crashes.

2. How We Use Your Information

We use the collected information for the following purposes:

• Transaction Processing: To process transactions, including charging and refunding rental fees.
• Communication: To communicate with you about the App, promotions, and updates.
• Improvement: To analyze usage patterns, troubleshoot issues, and improve the functionality and user experience of the App.

3. Data Security

We take appropriate measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing and improving our services.
• Legal Compliance: We may disclose your information if required by law or in response to a legal request.

5. Your Choices

You can manage your account settings and communication preferences within the App. You may also contact us to exercise your rights under applicable privacy laws.

6. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy as necessary. We will notify you of any material changes via the App or other means.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@voltup.sa.